Next Gen Customer Support

Leverage popular social media channels to serve your customers

Convenient for Customers

  • Accessible Anywhere Anytime
  • No need of add on application
  • Empowered to initiate business interactions through their favorite social media channel clients
  • No holding up voice lines
  • Sharing of text, image, URL and voice
  • Ease for customer care team

  • Separate service window for each active customer
  • Choice of handling interactions on desktops and mobiles
  • Instant display of customer details on the agent window
  • Quick retrieval of interactions history for customer
  • Quick response using preconfigured messages
  • Auto close of idle service session
  • Auto responses for welcome, timed-out, and archived sessions
  • Instant access to customer information from CRM
  • Benefits for business

  • Multiple executives on the single WhatsApp number
  • Smart assignment of new support requests across customer care executives
  • Optimum load per executive through parallel multiple service windows
  • Increased productivity of customer care executives
  • Ability to control response time for customer
  • Cost saving through reduced toll-free-calls
  • Business decisions based on service trend analysis
  • Performance analysis of executives
  • Value additions for CRM and customer support solutions

  • Easy and quick integration with existing CRM and customer support centric solutions
  • Virtual agent support to automate routine support workflows
  • Quick implementation of Interactive text response system aka IVR
  • Interested?

    If you are interested to know more about the product or its pricing, please share your email id below. Our executives will get in touch with you.

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    Disclaimer

    This software allows companies to reach their clients more efficiently and always within the law. If you plan to use this software for bulk sending or spamming, you would better desist. That is not its purpose, it will not work and we will block your account immediately.

    We like WhatsApp and we want it to be as free of spam as possible. "WhatsApp" is a registered trademark of WhatsApp Inc.

    This software is not supported or endorsed in any way by the service providers it interoperates with. It neither tries to mimic or replace any software originally conceived by those services' owners.

    In the same manner, any third party's trademark or intellectual property that may appear in this software must be understood as a strictly illustrative reference to the service provider it represents, and will never be used in any way that may lead to confusion, so no abuse is intended. By using this software, you are accepting WhatsApp's Terms of Use.

    We consider some of those terms rather abusive, but nevertheless we strongly believe some others are quite fair as they seek to ensure a balance between individuals and companies using their service. Those "fair use" terms are:

  • Never share illegal or offensive content
  • Never send too many more messages than a human being could in the same period of time
  • Try not to send messages to people who doesn't have your number in their phone list or have never sent you a message
  • If you infringe those terms, you are risking to be banned from the WhatsApp service without any right to be compensated by us
  • By using this software, you recognize it is a mere tool for accessing the WhatsApp service, just like any smartphone or operating system that you can use for the same purpose. You declare completely responsible for the actions you take and discharge us from any responsibility derived from such usage.
  • If you keep using this software and start to pay for it, you will not be charged for accessing the WhatsApp platform but for the costs of maintaining the service and our dedicated support.
  • According to Sec. 103(f) of the DMCA and Article 6 of the 1991 EU Computer Programs Directive, any technological measures circumvention that might be carried out for the creation of this software is totally legitimate as its purpose is "enabling interoperability of an independently created computer program with other programs" and is "indispensable to obtain the necessary information to achieve the interoperability of an independently created program with other programs [...] to make it possible to connect all components of a computer system, including those of different manufacturers, so that they can work together".
  • © IMPETUS - 2015

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